At Cowbell we’re not just excited about bikes, it’s about E-bikes too. Our commitment to providing top-notch service extends to electric bike builds, maintenance and repairs. We are constantly learning new E-bike tech to keep your wheels spinning and we are aligned with the best brands in the business. Cowbell is Bosch, Shimano Steps and LEVA certified. With all of these certifications there are unfortunately some E-bikes that we can not service due to the age of components or bike manufacture limitations.
What we work on.
- Bosch equipped bikes: Being a Bosch certified shop we can perform firmware updates to keep your bike bug free and functioning properly. If you happen to have a problem with your bike we have a Bosch test kit in stock.
- Shimano equipped bikes: We can update firmware, diagnose problems and can order parts as necessary.
- Rad Power Bikes: We are a Rad Service Center and stock replacement parts. We recently added a diagnostic kit in the van to troubleshoot any electrical issues and also stock the majority of service replacement parts.
- If you have an end-of-life battery we can recycle those through Call 2 Recycle
- We can work on any E-bike that fits into the 3-Class System
What we can’t work on
- E-bikes that have been “Tuned”. We do not work on any bikes that have had firmware installed to make the bike ride faster than the intended design. If the bike was at one time “Tuned” but now falls into the 3-Class system we sill will not work on the bike. If we find out this information at the time of appointment the minimum site visit and destination fee still apply.
- We do not work on E-bikes that have had any battery modifications.
- We don’t work on any electric motorcycles or scooters.
- Some brands such as Specialized and Yamaha we can work on the mechanical bike parts but for the E-bike portion, that has to be done at the perspective bike dealership.
Repairing dead E-bikes and Warranty repairs
We understand that your E-bike is vital to your happiness and if you have a “dead” E-bike we are here to help. A dead E-bike means it won’t turn on and this could be the result of an issue with the controller, wiring harness, display or something else. We have diagnostic tools to revive your bike and get it running like new. There are hundreds of brands of E-bikes so we work on this by a case by case basis, please contact us for information. Shop rate for E-bike repair is $120/hour.
When repairing a dead E-bike some parts may be covered under warranty. We are here to advocate for you in resolving any warranty claims. Labor is not covered under warranty unless manufacture has authorized.
Direct to Consumer
Cowbell has partnered with Beeline Connect to offer D2C last mile bike build services. If you purchase a bike from the one of the brands below you can select Cowbell Mobile Bike Shop to professionally assemble and deliver your new bike (I’ll even recycle the cardboard)
- Batch Bicycles – Approved Dealer
- Bluejay Electric Bicycles – Approved Service Center
- Brilliant Bicycle Company- Approved Service Center
- Flyer – Approved Dealer
- Lectric eBikes – Approved Certified Location
- LeMond – Approved Dealer
- Niner Bikes – Approved Dealer
- Niu – Approved Service Center
- Pedal – Approved Dealer
- Priority Bicycles- Approved Service Center
- Rad Power Bikes – Approve Service Center
- Vaast Bikes – Approved Dealer
- Xtracycle – Approved Assembly Location